Working in association with the NEIU (National Events Intelligence Unit)

SPEAKERS

More speakers, round tables, panel discussions and networking opportunities will be unveiled over the coming weeks. Please register to attend Arena and claim your free VIP Pass. We will then update you, by email, as our agenda is announced. 

Just the ticket! Risks affecting the ticketing for live events: Jonathan Brown – Chief Executive, Society of Ticket Agents and Retailers

PRESENTATION & ROUND TABLE

PRESENTATION

While the most publicised fraud risks in ticketing are those directly affecting customers, what are the major risks for event owners, venues and ticket companies?

ROUND TABLE

Ticket to ride: mitigating the risks

Looking at the risks outlined in the main presentation and discussing how best to prevent against them.

  • What further concerns are there around the table that should be considered?
  • Is there a level of acceptable risk? If so, what’s the threshold?
  • What could the industry do better? How could more co-operative action reduce risk?

More about Jonathan…

With a background in entertainment as a technician, stage manager, producer and administrator, Jonathan has been involved with STAR since 1997, when he was a director of the marketing agency working on its launch.

Over the years, as Chief Executive of STAR, he has garnered an extensive knowledge of legislation and regulation affecting ticket sales and represents STAR, its members and the ticket industry in the press, on radio and television and as a speaker at industry events.

His work for STAR includes a continuing dialogue with other industry bodies, government departments, law enforcement and regulatory bodies on ticketing matters. STAR is approved as a consumer body for Alternative Dispute Resolution by the Chartered Trading Standards Institute, handling over 1,000 cases in 2018.

Deal or no deal – the rise of booking fraud: Robert Brooker – Co-Head of Fraud and Forensic Advisory, PKF Littlejohn LLP

ROUND TABLE

Fraudsters are using increasingly sophisticated methods to target customers looking for good deals. In this discussion Robert looks at the rise of fraudulent all-in-one packages in which customers discover they have purchased bogus tickets, flights and accommodation.

Topics to be discussed:     

  • War stories
  • Fraud
  • Bribery
  • Corruption
  • Prevention
  • Detection
  • Deterrence
  • Trends/patterns
  • Cyber
  • Data analytics

More about Robert…

Robert has over 20 years’ experience of tackling and preventing financial crime across the public, and private sectors, including considerable experience of Fraud Risk Management, as well as leading Investigation teams. Robert has worked within Local Authorities, Transport for London (TfL) and Advisory Firms. 

He is currently Head of Forensics and Fraud at PKF Littlejohn LLP.

Additionally, Robert is Chairman of the London Fraud Forum, a member only group, working to bring the Public and Private Sectors together, to prevent and detect Fraud, Bribery and Corruption.

Conflict management: do we just assume that staff have these skills?: Terry Streather – Director and Head of Training, Oakwood Training

PRESENTATION & ROUND TABLE

Terry will explore the role of conflict management skills in maintaining crowd safety. Topics discussed will be:

  • Incident stats and current picture in  the policing of events
  • Proactive vs Reactive: Do staff understand what to look for and what to do to prevent conflict?
  • Unconscious bias
  • Crowd dynamics and perceived legitimacy – why it matters in crowds (overzealous enforcement etc)
  • The problem with using cognitive decision models when people are under stress

About Terry…

Terry is a Director and Head of Training at Oakwood Training. He’s a Mental Health and Personal Safety expert, with extensive experience as both a frontline practitioner and trainer.

He is helping some of the UK’s largest retailers look after the Mental Wellbeing and Personal Safety of their staff.

Terry is in demand as a consultant and is a dynamic and engaging speaker at national conferences and events.

As a former frontline Officer and Supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity. He is passionate about helping organisations create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

When he’s not teaching or speaking Terry spends much of his time running around after his 8 and 5 year old children (quite literally on a Sunday morning when he tries to keep up with them at Junior Park Run!)

Tackling organised criminality at your events and venues: Kevin Walker – National Events Intelligence Officer and Coordinator, the National Events Intelligence Unit

ROUND TABLE

Join Kevin in a discussion which will cover:

  • Infiltration
  • Safeguarding
  • Staff.

About Kevin…

Kevin Walker has been a serving Police officer for 26 years.. He has worked in a wide range of roles in his career including CID and Traffic before moving into the Intelligence world in 2004.  During this time Kevin has specialised in intelligence around events (Festivals and Sport) and has been the lead intelligence officer at the well-known, large scale Download festival every year since 2006.  

In 2011 Kevin was tasked by the Leicestershire Chief Constable Simon Cole, to look at the experiences of members of the public attending the Download festival and to address issues that had arisen through lack of coordination of the sharing of festival related information.    This work soon highlighted that both within the Police Service and with our industry partners there was a clear gap where vital information and intelligence was not being shared.  Therefore Operation Gothic was founded consisting of Kevin and like-minded colleagues nationally in order to fill that gap.  

Op Gothic was re-branded as the National Events Intelligence Unit (NEIU) in 2017 with Kevin at the helm. The Unit remains based within the Force intelligence bureau at Leicestershire Police HQ. The Unit is overseen by NPCC Events Lead, CC B J Harrington (Essex Police) and due to the evidenced success of the NEIU over the last 5 years, Kevin’s role and that of his colleague, Analyst Helen Dawson, is now funded for a further 3 years by Policing and Industry partners.

How the convergence of body worn video and lone worker technology is prompting us to redefine personal safety: Craig Swallow – Founder, SoloProtect

ROUND TABLE

Join Craig for a discussion on:

  • The merging of technologies
  • Risks that often remain
  • Privacy
  • The role of the supplier
  • The future       

More about Craig…

Craig founded SoloProtect (previously known as Connexion2) in 2003 and successfully built the company to be a leading player first in the UK and now internationally in the US and key European markets.

 Whilst maintaining his UK responsibilities Craig has specific global responsibilities for Product Development and Marketing. He is also an active member of the standards committee for BS 8484 and BS 8593, and the current Chair of the BSIA ‘Lone Worker Technology Section’.

 Prior to founding SoloProtect, Craig worked for several technology companies, invariably always with wireless technologies. He has worked for companies in the US and UK, always in a commercial capacity.

Corin Dennison – Director Global Profit Protection & Investigations, adidas

About Corin…

With over 24 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit and the Foreign Office training Iraqi Police Personnel in the Middle East. Corin held the position of Global Corporate Investigations Manager for Burberry Ltd moving to adidas Group in 2013 taking up the position of Senior Manager Global Investigations.

Corin has responsibility for all aspects of investigation management within the adidas Group, overseeing a retail estate of 2800 stores and corporate locations and supporting the Compliance Framework within the Group. Corin regularly presents as a subject matter expert on corporate security and holds the CPP qualification from ASIS International.

Counter terrorism awareness briefing

 

Kevin Winchcombe – Team Manager, Licensing & Business Support, Isle of Wight Council & Chair of the Isle of Wight Safety Advisory Group

PRESENTATION & ROUND TABLE

PRESENTATION

A look at how the Safety Advisory Group works and interacts with event organisers on the Isle of Wight and some of the unique challenges which affect an island holding large events.

ROUND TABLE

Risk rating an outdoor event

Kevin will lead a discussion on the likely hazards associated with an outdoor event and how to review and use a risk rating tool to help evaluate the impact of an event on the community and agencies.

Case Study: Developing a ‘Security Minded Communications’ strategy at The O2: Paul Williams – Senior Security Manager, The O2

PRESENTATION & ROUND TABLE

PRESENTATION

Paul will present a case study on how the venue developed a communications strategy to deter criminality whilst reassuring visitors with the same messages!

Following his presentation Paul will lead a round table discussion exploring these themes in more depth with delegates. 

More about Paul…

Paul has spent over 20 years in a variety of security roles.

His first career was in the Armed Forces as a bomb disposal and high risk search operator supporting police and defence operations in the UK and overseas.

His subsequent roles have included leading security operations in aviation, training a foreign police force in the Middle East to protect national infrastructure and as a Public Safety Manager for a UK local authority.

Paul is currently the Senior Security Manager at The O2, the world’s most popular music and entertainment venue.

Deal or no deal – the rise of booking fraud: Robert Brooker – Co-Head of Fraud and Forensic Advisory, PKF Littlejohn LLP

ROUND TABLE

Fraudsters are using increasingly sophisticated methods to target customers looking for good deals. In this discussion Robert looks at the rise of fraudulent all-in-one packages in which customers discover they have purchased bogus tickets, flights and accommodation.

Topics to be discussed:     

  • War stories
  • Fraud
  • Bribery
  • Corruption
  • Prevention
  • Detection
  • Deterrence
  • Trends/patterns
  • Cyber
  • Data analytics

More about Robert…

Robert has over 20 years’ experience of tackling and preventing financial crime across the public, and private sectors, including considerable experience of Fraud Risk Management, as well as leading Investigation teams. Robert has worked within Local Authorities, Transport for London (TfL) and Advisory Firms. 

He is currently Head of Forensics and Fraud at PKF Littlejohn LLP.

Additionally, Robert is Chairman of the London Fraud Forum, a member only group, working to bring the Public and Private Sectors together, to prevent and detect Fraud, Bribery and Corruption.

Just the ticket! Risks affecting the ticketing for live events: Jonathan Brown – Chief Executive, Society of Ticket Agents and Retailers

PRESENTATION & ROUND TABLE

PRESENTATION

While the most publicised fraud risks in ticketing are those directly affecting customers, what are the major risks for event owners, venues and ticket companies?

ROUND TABLE

Ticket to ride: mitigating the risks

Looking at the risks outlined in the main presentation and discussing how best to prevent against them.

  • What further concerns are there around the table that should be considered?
  • Is there a level of acceptable risk? If so, what’s the threshold?
  • What could the industry do better? How could more co-operative action reduce risk?

More about Jonathan…

With a background in entertainment as a technician, stage manager, producer and administrator, Jonathan has been involved with STAR since 1997, when he was a director of the marketing agency working on its launch.

Over the years, as Chief Executive of STAR, he has garnered an extensive knowledge of legislation and regulation affecting ticket sales and represents STAR, its members and the ticket industry in the press, on radio and television and as a speaker at industry events.

His work for STAR includes a continuing dialogue with other industry bodies, government departments, law enforcement and regulatory bodies on ticketing matters. STAR is approved as a consumer body for Alternative Dispute Resolution by the Chartered Trading Standards Institute, handling over 1,000 cases in 2018.

Corin Dennison – Director Global Profit Protection & Investigations, adidas

About Corin…

With over 24 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK Police Service as a Detective, specializing in all areas of major crime including Counter Terrorism, with secondments to the National Football Intelligence Unit and the Foreign Office training Iraqi Police Personnel in the Middle East. Corin held the position of Global Corporate Investigations Manager for Burberry Ltd moving to adidas Group in 2013 taking up the position of Senior Manager Global Investigations.

Corin has responsibility for all aspects of investigation management within the adidas Group, overseeing a retail estate of 2800 stores and corporate locations and supporting the Compliance Framework within the Group. Corin regularly presents as a subject matter expert on corporate security and holds the CPP qualification from ASIS International.

Counter terrorism awareness briefing

 

Conflict management: do we just assume that staff have these skills?: Terry Streather – Director and Head of Training, Oakwood Training

PRESENTATION & ROUND TABLE

Terry will explore the role of conflict management skills in maintaining crowd safety. Topics discussed will be:

  • Incident stats and current picture in  the policing of events
  • Proactive vs Reactive: Do staff understand what to look for and what to do to prevent conflict?
  • Unconscious bias
  • Crowd dynamics and perceived legitimacy – why it matters in crowds (overzealous enforcement etc)
  • The problem with using cognitive decision models when people are under stress

About Terry…

Terry is a Director and Head of Training at Oakwood Training. He’s a Mental Health and Personal Safety expert, with extensive experience as both a frontline practitioner and trainer.

He is helping some of the UK’s largest retailers look after the Mental Wellbeing and Personal Safety of their staff.

Terry is in demand as a consultant and is a dynamic and engaging speaker at national conferences and events.

As a former frontline Officer and Supervisor in the Police he has first-hand experience of managing personal crisis, both from members of the public and staff.

He understands that our health and the way we feel has a huge impact on the way we behave, the decisions we make and our productivity. He is passionate about helping organisations create a safer, healthier workplace, by placing wellbeing at the very core of what they do. Not only because it’s the right thing to do, but because it makes good business sense. Happy, safe employees make better employees.

When he’s not teaching or speaking Terry spends much of his time running around after his 8 and 5 year old children (quite literally on a Sunday morning when he tries to keep up with them at Junior Park Run!)

Kevin Winchcombe – Team Manager, Licensing & Business Support, Isle of Wight Council & Chair of the Isle of Wight Safety Advisory Group

PRESENTATION & ROUND TABLE

PRESENTATION

A look at how the Safety Advisory Group works and interacts with event organisers on the Isle of Wight and some of the unique challenges which affect an island holding large events.

ROUND TABLE

Risk rating an outdoor event

Kevin will lead a discussion on the likely hazards associated with an outdoor event and how to review and use a risk rating tool to help evaluate the impact of an event on the community and agencies.

Tackling organised criminality at your events and venues: Kevin Walker – National Events Intelligence Officer and Coordinator, the National Events Intelligence Unit

ROUND TABLE

Join Kevin in a discussion which will cover:

  • Infiltration
  • Safeguarding
  • Staff.

About Kevin…

Kevin Walker has been a serving Police officer for 26 years.. He has worked in a wide range of roles in his career including CID and Traffic before moving into the Intelligence world in 2004.  During this time Kevin has specialised in intelligence around events (Festivals and Sport) and has been the lead intelligence officer at the well-known, large scale Download festival every year since 2006.  

In 2011 Kevin was tasked by the Leicestershire Chief Constable Simon Cole, to look at the experiences of members of the public attending the Download festival and to address issues that had arisen through lack of coordination of the sharing of festival related information.    This work soon highlighted that both within the Police Service and with our industry partners there was a clear gap where vital information and intelligence was not being shared.  Therefore Operation Gothic was founded consisting of Kevin and like-minded colleagues nationally in order to fill that gap.  

Op Gothic was re-branded as the National Events Intelligence Unit (NEIU) in 2017 with Kevin at the helm. The Unit remains based within the Force intelligence bureau at Leicestershire Police HQ. The Unit is overseen by NPCC Events Lead, CC B J Harrington (Essex Police) and due to the evidenced success of the NEIU over the last 5 years, Kevin’s role and that of his colleague, Analyst Helen Dawson, is now funded for a further 3 years by Policing and Industry partners.

Case Study: Developing a ‘Security Minded Communications’ strategy at The O2: Paul Williams – Senior Security Manager, The O2

PRESENTATION & ROUND TABLE

PRESENTATION

Paul will present a case study on how the venue developed a communications strategy to deter criminality whilst reassuring visitors with the same messages!

Following his presentation Paul will lead a round table discussion exploring these themes in more depth with delegates. 

More about Paul…

Paul has spent over 20 years in a variety of security roles.

His first career was in the Armed Forces as a bomb disposal and high risk search operator supporting police and defence operations in the UK and overseas.

His subsequent roles have included leading security operations in aviation, training a foreign police force in the Middle East to protect national infrastructure and as a Public Safety Manager for a UK local authority.

Paul is currently the Senior Security Manager at The O2, the world’s most popular music and entertainment venue.

How the convergence of body worn video and lone worker technology is prompting us to redefine personal safety: Craig Swallow – Founder, SoloProtect

ROUND TABLE

Join Craig for a discussion on:

  • The merging of technologies
  • Risks that often remain
  • Privacy
  • The role of the supplier
  • The future       

More about Craig…

Craig founded SoloProtect (previously known as Connexion2) in 2003 and successfully built the company to be a leading player first in the UK and now internationally in the US and key European markets.

 Whilst maintaining his UK responsibilities Craig has specific global responsibilities for Product Development and Marketing. He is also an active member of the standards committee for BS 8484 and BS 8593, and the current Chair of the BSIA ‘Lone Worker Technology Section’.

 Prior to founding SoloProtect, Craig worked for several technology companies, invariably always with wireless technologies. He has worked for companies in the US and UK, always in a commercial capacity.

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